Communicators in training


Class held at DPD

By Dan Pennington - dpennington@civitasmedia.com



Kevin McCullough with OMAG gives students in his training class various scenarios to help them with their duties. Each student is a communicator in training for the Wednesday class at Durant Police Headquarters.


Dan Pennington | Durant Democrat

Area law enforcement participated in a training/continuing education session at the Durant Police Department Wednesday.

Kevin McCullough, Law Enforcement Specialist with Oklahoma Municipal Assurance Group, OMAG, taught the class to students from several agencies.

Some are new hires while other are veterans in their field of dispatching for the 911 emergency system.

McCullough presented the information in such a way that every student took something away from the training.

As instructor, he told a story and played a video of a dispatcher and supervisor in another state, who were distracted during a 911 call.

That supervisor was using her cell phone instead of paying attention to her trainee who was on the phone with the emergency call.

Their distraction caused mistakes that resulted in a wrong address.

The ambulance was late getting to the scene. That person died.

He stressed to the group of 10 students, that stress can cause major problems.

McCullough gave suggestions to help alleviate some issues dispatchers face.

He said, “complacency kills.”A suggestion he gave his temporary students was to walk around at their desk, in order to perform their duties better.

He gave students many techniques to help in their quest to help citizens where they live and work.

McCullough said, ” This is like basic training for communications professionals, dispatchers, We have people with 2 weeks on the job all the way to 20 plus years. I don’t ever want to have a meeting, to have a meeting. I don’t want to just have training, just to have training . As I said to them during the class, I want them to be impacted in some way. Whether it’s something I’ve learned, somebody else has learned, we have an interaction, a two way communication process. They can share their concerns. They can share things. It’s mainly for the veterans, to refresh their memory on some things. For the newbies, it may let them know what’s in store.”

One local student, Blake Arnold, Durant Police dispatcher in training, said this class will help him handle things better.

He said, “It was a great class. It was super helpful. Coming into this job is stressful. It gets to you sometimes and it’s good to know that other people feel the same way. This is a good way to prepare yourself to handle that.”

Kaitlyn Chandler is at the end of her training for Troop F, Oklahoma Highway Patrol.

She said about the training, “I thought this was very beneficial, especially for people like me. People don’t know what to expect from the job and this gives them an idea of what they are going into.”

She said she took several things from the training, “I feel like it lets you know there’s support out there, people who understand your job. There are trainings that you get sent to, but they don’t understand what you deal with every day. This training gives you an understanding and a sense of support from other agencies.”

Another communicator in training, Austin White, of McAlester said, “I’ve been with McAlester for about a month and a half. Two years before that I was at Eufaula. I have a little over 2 years training. I thought I knew a little bit, but it kinda opened my eyes and gave me a new look at things. I think our instructor’s personal connection with the class, that helped me a lot.”

Contact Dan Pennington at (580) 634-2162 or dpennington@civitasmedia.com

Kevin McCullough with OMAG gives students in his training class various scenarios to help them with their duties. Each student is a communicator in training for the Wednesday class at Durant Police Headquarters.
http://www.durantdemocrat.com/wp-content/uploads/2017/04/web1_IMG_0026USE-this-1.jpgKevin McCullough with OMAG gives students in his training class various scenarios to help them with their duties. Each student is a communicator in training for the Wednesday class at Durant Police Headquarters. Dan Pennington | Durant Democrat
Class held at DPD

By Dan Pennington

dpennington@civitasmedia.com

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